Shipping policy
Shipping Policy
Thank you for choosing our educational services and products. Please review our Shipping Policy carefully before placing an order.
1. Digital Products and Online Services
Most of our products and services are delivered digitally.
Online lessons, downloadable educational materials, and digital content are provided electronically through:
- Our website
- Zoom or other online education platforms
No physical shipment is required for digital products or online educational services.
Access details and instructions will typically be provided after purchase.
2. Physical Book Orders Within Türkiye
Selected physical books may be purchased directly through this website and shipped within Türkiye by Reyhan Balcı.
At this time, direct physical book shipping through our website is available only within Türkiye.
Processing and shipping times may vary depending on product availability, courier services, holidays, and delivery location.
Customers are responsible for providing complete and accurate shipping information at checkout.
We are not responsible for:
- Delays caused by courier companies
- Incorrect or incomplete shipping addresses
- Failed delivery attempts
- Customs delays
- Force majeure events or circumstances beyond our control
All physical book sales shipped within Türkiye are final and non-refundable. Please review our Refund Policy for additional details.
3. Amazon Book Purchases
Some books featured on our website are sold exclusively through Amazon.
All purchases made through Amazon are subject to Amazon’s own:
- Shipping policies
- Delivery procedures
- Return policies
- Refund policies
- Customer service processes
We are not responsible for shipping, delivery, returns, or customer service related to purchases made through Amazon or other third-party platforms.
Please refer directly to Amazon’s official policies for more information.
4. Shipping Damage Claims
If a physical book ordered directly through our website arrives severely damaged during shipping, customers must contact us within 48 hours of delivery and provide clear photographic evidence of the damage.
We reserve the right to determine whether a replacement will be issued.
5. Contact Information
If you have any questions regarding shipping, delivery, or access to your purchased materials, please contact us at:
info@reyhanbalci.com
reyhanbalciedu@gmail.com
+1 708 407 90 80
+90 535 556 62 20
Thank you for choosing our services!